FORD KARRIER

Roles and responsibilities:
Support European Markets Aftersales Marketing & Sales teams on Variable Marketing functions, Dealer performance tracking, consolidate the results while considering central guidelines to be more aligned to Ford of Europe growth plan and internal control requirements. Believe in Continuous improvement.

Key tasks:

• Quarterly Objective Calculation: analyse historical data, support the alignment of different objective levels (dealer-national-European) by financial calculations
• Daily Performance Tracking: reports the performance on Dealer level and consolidate the figures to National level as a follow-up of objectives fulfilment
• Daily Dealer Incentive simulation: calculate dealer bonus payments and forecast the figures on a daily basis, build up reports in order to communicate the results efficiently.
• Dealer Bonus Tracking: evaluate Variable Marketing bonus programs
• VM Proposal preparation: support European Aftersales Marketing teams to submit high-quality Variable Marketing programs and enable them to apply for funds. Prepare proposals background calculations, calculate the profit to cost ratio, with and without program scenarios. Understand the local business conditions, dealer network structure and analyse historical data.
• VM Best Practice Sharing: Evaluate the results of Variable Marketing programs, select the most successful programs and present the results to European markets senior management
• Ad-hoc sales analysis: provide analysis as a respond to a market request. E.g. gap analysis in case of a dealer termination

Requirements:

• Business/Finance/Economics University Degree
• Strong business acumen coupled with commitment to quality
• Problem-solving attitude is a must
• Strong analytical skills (strong MS Excel skills are essential), able to handle high-complexity databases
• Ability to work with tight deadlines in a politically sensitive, international environment
• “Team Oriented", with the courage to "do the right thing" for the business.
• Excellent relationship skills to support National Sales Center´s requirements
• Result-oriented, hard working with a pro-active 'can do' attitude
• Fluent English both written and spoken is a must
• Availability to travel
• Persuasive presentation skill is an advantage
• Performing job transitions to Shared Service Centre is an advantage

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:
Development of Owner Information (vehicle operating instructions) fully compliant with Global Authoring Standards that enables our customers to get the maximum benefit from their vehicle/vehicle features and minimizes the occurrence of DTU (difficult to understand) TGW (things gone wrong).

Authors are required to use both standard Office and custom Ford software applications (training provided) to author content comprising of descriptive text and supporting graphics. Authors will be assigned a number of commodities and will be responsible providing the completed content to support all European vehicle lines in line with communicated timing objectives.

Typical duties include:
Identify new model/feature coverage requirements through forward model research using PDLs (Program Direction Letters) and collaboration with Engineering SMEs (Subject Matter Experts). Create Product Specifications and Variants that are fully compliant with Global conventions to support downstream development, translation and publishing. Author content is clear, consistent and fully compliant with Global Authoring Standards and is in line with communicated timing requirements.

Requirements:
Fluent in English (written and spoken). Appreciation of the Global automotive environment and diversity of consumer needs. Experience in authoring customer-facing instructional information. Knowledge and experience of working with content management systems and xml. Able to develop consistency to strictly defined Global Authoring Standards. Ability to appropriately prioritise tasks and deliver on objectives. Confident communicator able to work well in a team both at a local and global level but equally focused on own commodity assignments. Ford product knowledge. Odyssey*. XMetaL*. Teamcenter*.

* Ford-specific applications. Training will be provided.

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

It’s a fixed term position for the time being, with a future potential for extension beyond December 31^st 2019, based in our Szentendre office.

Roles and responsibilities:
Support the National Sales Company Operating Systems Team in their various Change Management projects and in the delivery of the related tools in the following areas:

• Data gathering, data cleansing, data conversion
• Report creation and distribution to key stakeholders
• Departmental SharePoint Site management – Mainly file uploads and access control
• Data feed management
• Other, mainly admin tasks as needed

Requirements:

• Good command of English – Written & Verbal
• Analytical skills
• Attention to details
• Ability to work in a high performing Team
• Advanced MS Excel skills
• Diploma, degree in progress preferred, but not a must

What we offer:

• Learning and development especially when it comes to Change / Project Management and Business Intelligence solutions.
• Insights into advanced use of Big Data & Analytics
• Learning about 28 European markets and understanding their business needs / cultures
• Development in basic IT skills
• Potential opportunity to become full-time employee
• Continuous challenges and great opportunities to grow
• Competitive salary
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:
The HR Shared Services Supervisor is responsible for managing all aspects of the HR Contact Center in resolving HR inquiries or completing HR transactions inside People First. He/she will work directly with the HR Contact Center Manager to support the overall vision of the HR Contact Center and HR Shared Services. He/she will partner with key HR Shared Services team members to build HR knowledge, develop data management plan and ensure compliance with corporate data administration and security standards within People First to ultimately deliver excellent HR counsel and customer service during every interaction with Ford employees. It is also his/her responsibility to act as an escalation point for the supported countries. As a people leader he/she will manage the performance of HR Contact Center team members and will ensure the ongoing achievement of department objectives to meet and exceed Service Level Agreements (SLA).

• Responsible for managing the daily functions of their team
• Serve as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution
• Work with HR Functional Specialists and COE Specialists to resolve customer issues and concerns
• Manage performance of HR Contact Center team members
• Ensure the ongoing achievement of department objectives to meet and exceed Service Level Agreements (SLA)
• Recommend and assist in the implementation of business solutions that effectively improve current processes and develop new and viable ways to service customers
• Participate in developing the HR Contact Center employees through regular feedback and coaching

Requirements:

• At least 4 years proven experience in HR Shared Services/Operations with at least 2 years of supervisory experience preferably in a Customer Service atmosphere
• Bachelor’s degree in Human Resources, Business Administration, or other related fields
• Fully professional level of English knowledge both verbal and written is mandatory
• Confident language knowledge both verbal and written in one of the supported languages of either German or French is desired.
• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
• Strong analytical, problem-solving, and decision making skills
• Significant customer management experience and ability to manage customer expectations
• Demonstrated effectiveness when dealing with dissatisfied customers
• Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
• Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods and deliver presentations
• Adaptive and flexible to new ideas and change
• Ability to effectively manage complex issues and difficult customers when cases are escalated to the supervisor
• Strong customer orientation and share /coach team members on customer service protocols

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary

Working hours:   40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

The HR SSC Inquiry Representative responds to and resolves 80-90% of HR-related inquiries. He/she accepts inquiries via the telephone and online, and continuously strives to provide a resolution and to help the inquirer to understand the response. The HR Inquiry Representative is responsible for documenting resolutions to all inquiries via an online inquiry tracking system. He/she will proactively support employees and dependents, managers, HR management and government agencies.

Roles and responsibilities:

• Accurately respond to and resolve inquiries utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
• Document all customer inquiries and their resolutions in the HR Contact Center case management technology application
• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs) including but not limited to overall customer satisfaction, caller hold and talk time, first call resolution and proper case documentation
• Partner with HR Functional Specialists to develop HR subject matter knowledge to increase first call resolution and shorten call time
• Escalate customer inquiries in a timely manner when additional research or analysis is necessary

Requirements:

• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
• Knowledge and understanding of various HR processes
• Ability to identify unusual calling events or frequent customers issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
• Ability to identify issues, perform analysis and solve problems based on data or available information
• Ability to drive to "first-time through" solutions
• Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness when dealing with dissatisfied customers
• Ability to work as a team member in a specialized area with a diverse audience
• Ability to remain flexible with staff scheduling changes and time zones
• Multi-tasking in a fast paced environment
• Bachelor’s Degree preferred in HR, Business Administration or other related fields
• Minimum 1+ years of customer service, contact center experience or HR experience
• Fully professional level of English knowledge both verbal and written is mandatory
• Fully professional language knowledge both verbal and written in one of the supported languages of either German or French or Turkish is desired

What we offer:

• Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
• Now you have a chance to create the footprint of the newest foundation of FordHR. Your ideas will always be welcome.
• You can support 10k+ employees for specific countries in Europe, Middle East or Africa
• We provide a competitive compensation package and a variety of cafeteria elements
• Competitive salary

Working hours:   40 hours / week

Way of application:

Should you be interested in the above position, please make sure you apply by sending your English CV to the: hroffice@ford.com e-mail address.

The HR SSC Transactions Representative completes HR transactions that require finalization by the HR Shared Services. The HR Transactions Representative is responsible for documenting resolutions to all transactions via case management while ensuring superior customer experience at all times.

Roles and responsibilities:

• Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials
• Strive to exceed HR Contact Center Key Performance Indicators (KPIs)
• Partners with HRSS Specialists to develop HR subject matter knowledge to increase data quality
• Escalates team member inquiries in a timely manner when additional research or analysis is necessary

Requirements:

• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
• Knowledge and understanding of various HR processes
• Ability to identify frequent transactional issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
• Ability to identify issues, perform analysis and solve problems based on data or available information
• Ability to communicate effectively through written and oral communication
• Ability to effectively collect and provide HR information to employees and People Leaders
• Ability to understand and respect the concerns, interests, and opinions of others
• Ability to remain flexible with staff scheduling changes and time zones
• Multi-tasking in a fast paced environment
• High level of attention to detail, able to perform tasks accurately and completely
• Fully professional level of English knowledge both verbal and written is mandatory
• Confident language knowledge both verbal and written in one of the supported languages of either German or French or Turkish is desired
• Minimum 1 year of customer service, data processing or HR experience preferred

What we offer:

• Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
• Now you have a chance to create the footprint of the newest foundation of FordHR. Your ideas will always be welcome.
• You can support 10k+ employees for specific countries in Europe, Middle East or Africa
• We provide a competitive compensation package and a variety of cafeteria elements
• Competitive salary

Working hours:   40 hours / week

Way of application:

Should you be interested in the above position, please make sure you apply by sending your English CV to the: hroffice@ford.com e-mail address.

Roles and responsibilities:
Support Ford of Europe Revenue Management Team in pricing database preparation for current and future models

• Pricing database maintenance
• Mix and cost data management – key contact for European Finance teams
• Simple pricing proposal preparation
• Data collection and consolidation for senior management decision-making
• Reporting
• Pricing studies 

Requirements:

• Excellent Microsoft Office skills (vba is a must)
• Ability to process data and interpret results
• Responsible and accurate, with high integrity, attention to details
• Team player
• Interested in the automotive industry
• English is a must
• University or college degree, preferably Business Administration or Business IT

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary

Working hours:   40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Fixed-term contract until 31^th December 2019 to join our Communication Team.

Roles and responsibilities:
Administration

• Contribute to efficient budget management by supporting the comms team with administrative tasks such as management of invoices, PNs, major event forms, quarter-end close and other related documents as and when necessary
• Familiarise and follow internal procedures for approvals and internal control processes for audit-compliant administration
• Contribute towards arranging for supply and distribution of communication materials such as coordinate ordered catalogues and other POS arrival to warehouse and distribution to dealers
• Filing of paperwork

Communication activities - implementation related

• Familiarise with and understand central communications strategies, guidelines and directions
• Support the comms team in the localization of central assets and the development process of local assets
• Support preparation of local marketing materials
• Liaise with product marketing team on product-related information when necessary
• Contribute towards event organisation (external or internal)
• Follow trends and developments in the marketing industry, be open to new ideas and executions
• Make sure proper understanding of internal as well as external stakeholders and establish a good working relationship with all departments, especially sales, fleet, aftersales, credit, PR and local senior management to ensure information flow and coordinated activities
• Work with the agency teams (Wunderman, Mindshare, Ogilvy) as and when the project so requires
• Make sure that internal stakeholders are well-informed and kept in the loop
• Understand dynamics and key deliverables of PR and contribute towards successful PR management by
• supporting PR function with everyday administrative and other ad hoc tasks
• contribute towards successful PR event management: preparation, roll-out and follow-up tasks
• Contribute towards efficient consumer communications by supporting  Comms Team in National Web Portal and social media (FB) management.
• understand processes and key deliverables
• Contribute towards timely delivery of Hungarian as well as EDM product brochures

Requirements:

• Orderly personality
• Accuracy with numbers and admin tasks
• Ready and happy to learn
• Flexibility and pro-activity are an absolute must’s (asking questions,  networking, seek for learning opportunities)
• Attention to detail and structural thinking
• Very good language skills (English / Hungarian), written and oral
• Spirited, open-minded, ready-to-learn personality
• Understand team priorities
• Good communications and presentation skills (both in English and Hungarian)

What we offer:

• Young and vibrant team
• Career opportunities: continuous challenges and great opportunities to grow
• Competitive salary + generous cafeteria

Working hours: 40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:
Support the implementation of worldwide marketing strategies, pricing activities and product strategy development:

• Continuous cooperation with the Central Brand Teams to support global strategies in local implementation and to ensure proper representation of local organization
• gather information on central positioning, product changes, deadlines for submissions
• assess local market possibilities
• suggest implementation of central product and pricing strategies
  • inform line manager and finance department about suggested strategy
  • with the central approval of the strategy information is to be given in due time to sales planning, sales zone managers, dealer body, etc.
  • ensure system readiness on all levels in due time
• suggest corrective actions on central strategies if local market needs require to do so
• Zone manager/distributor/dealer support:
• Give all necessary information to zone managers/dealers to support wholesale and dealer activities – about product specifications, pricing actions, market position

Requirements:

• College / university degree – marketing or finance specialization
• Fluent written and spoken English and Hungarian
• Minimum 3 years’ experience in product marketing field
• Automotive industry knowledge, deep PC knowledge and experiences are considered as an advantage
• Work experiences gained at a multinational company
• Good analytical and numerical skills
• Having good problem solving skills
• Able to work independently and under time pressure
• Able to set priorities
• Having advanced excel skills

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application: Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:
Reporting, Analysis and Efficiency Optimisation Actions

• Complex analysis of Variable Marketing programmes in European markets
• Analysis of effectiveness of programmes and programme structures, sales volumes and shares driven by Marketing campaigns, analysis of financial data
• Preparation of regular and ad-hoc reports to support decision making
• Review data captured, processes followed and incentive structures for NSCs across Europe and identify opportunities for re-engineering/complexity reduction
• Support reviews and meetings with NSCs and Ford of Europe management
• Carry out ad-hoc tasks as required
• Delegated backup of the Reporting supervisor

Relationship and interface

• This position offers an opportunity to liaise with such strategic departments of the organisation like Pricing, Sales and Market Research, Finance, Brand Finance

Requirements

• BA/MA degree, preferably in Marketing, Economics, Mathematics or IT
• Excellent analytical skills and thinking, problem solving skills; ability to proactively progress an issue, develop options and recommendations and see through to resolution
• Skills in report creation based on a set of criteria

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application: Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:

• Effectively manage development projects including planning, development, implementation and follow up.
• Manage setting Business Requirements, take an active part in the Solution analysis and effectively manage Resource Analysis (budget and HR related resources included), Design and Build.
• Ensure timely delivery of system fixes and change requests
• Act as customer of Ford IT; prioritise work items based on Campaigns Management/business requirements
• Reduce system defects through process improvements
• Prepare project progress reports for being able to share with Campaigns Management Team and senior management
• Maintain and continuously develop Project/department related communications to all stakeholder groups
• Ensure full audit compliance on project management and development

Requirements:

• Must be a self-starter; must be innovative and able to work without extensive supervision
• Excellent communication/relationship building skills; ideally a proven track record of cross-functional collaboration.
• Problem solving skills; ability to proactively take an issue, develop options and recommendations and see through to resolution
• Strong analytical skills
• Must be a team player, able to work proactively with people at all levels and from all areas
• Big picture mind-set of technology and process interactions in order to identify improvement opportunities.
• Advanced knowledge of and/or experience with Microsoft Office Applications
• Experience with relational databases (SQL) is an advantage
• Strong in time management/deliver to deadlines
• Strong business and customer focus
• Organize and manage a diverse workload effectively
• Attention to details

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary

Working hours: 40 hours / week

Way of application: Please apply via e-mail sent to: Aron Novak (anovak@ford.com) and hroffice@ford.com

Roles and Responsibilities:

• Help launch and coordinate DOEP (Distributorship Operating Efficiency Program) or any other similar financial reporting program across EDM
• Periodically review importer/distributor price build-ups and point out potential misalignments with the central pricing/margin strategy
• Conduct ad hoc market reviews to understand importer/distributor efficiency (may include travels)
• Coordinate launching a mystery shop program tailored to EDM markets
• Coordinate STARS curriculum for EDM
• Actively participate in organizing classroom trainings for EDM audience

Requirements:

• University or college degree
• Advanced English knowledge
• Good communication skills
• Creative, problem-solving (”can-do”) attitude

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary

Working hours: 30 hours / week

Way of application: Please apply via e-mail sent to: hroffice@ford.com

Roles and Responsibilities:

• Administration of product specification changes in Ford systems
• Regular reporting to Finance and Manufacturing
• Liaising with Ford of Europe Brand teams and dedicated market product teams to support the implementation of product changes
• Detailed knowledge of Ford products.

Requirements:

• 1-3 years working experience
• Bachelor’s or Master’s degree in Economics, Marketing or Business studies
• High level English (written / spoken, part of the interview will be conducted in English).
• Active knowledge of a second European language is an advantage.
• Good PC skills, especially MS-Excel.
• Accuracy, attention to details.
• Able to develop and implement innovative ideas.
• Ability to adjust to multi-tasking.
• Good analytical skills.

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary

Working hours: 40 hours/week

Way of application: Please apply via e-mail sent to: hroffice@ford.com

Roles and Responsibilities:

• Supervision and evaluation of wholesale processes and sales performance on Hungarian and EDM markets
• Providing trainings and on-site support through ad hoc visits and communication with the selected Hungarian dealers and EDM importers
• Taking tactical and strategical actions to improve sales performance
• Tracking and analysis of monthly sales performance reports from Hungarian dealers and EDM Importers
• Organize, and administrate the daily activities, prepare reports to FCEE management and Ford of Europe
• Actively participate in WS process development, coordinate bonus programs, incentives, seasonal campaigns
• Providing high level support and motivation to Hungarian WS dealers and EDM partners to ensure the fulfillment of sales targets and sell-out objectives
• Implement and extend Professional Service Network in cooperation with Hungarian dealers
• Continuously seek and identify new sales opportunities for Ford parts
• Preparing quarterly bonus calculations based on monthly performance
• Occasionally restructure portfolio of WS partners to broaden the variety of products
• Grant access to different software such as E-cat + (Electronic Part Catalogue), Etis and Parts Promotion Toolbox provided by Ford
• Regular communication with FCSD Wholesale team in Cologne

Requirements:
Professional background:

• Minimum 2 years of experience in aftersales business, preferably in the automotive sector, parts management and wholesale experience as field sales person is a plus; experience as consultant is a plus

Key abilities:

• able to communicate on different levels (Ford of Europe, importer/dealer management) within the sales process
• aftersales awareness for trends & competitive market change tracking
• monitoring skills for Ford parts sales growth of customers
• ability to develop and deliver training
• able to structure complex information
• able to make regular visits abroad to business partners

Key Characteristics:

• sales mindset, performance driven behavior
• excellent communications skills, good presenter
• fluency in English both written and verbal
• excellent analytical skills
• persuasive, sharpness, self-confident
• dedicated to job
• self-driven & independent
• analytical, result-oriented structured way of working
• excellent interpersonal skills
• advanced MS Office (Excel, Word) knowledge
• B category driving license

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary
• Shuttle bus service between local train station and the office.

Working hours: 40 hours/week

Way of application: Please apply via e-mail sent  to: hroffice@ford.com

We are seeking a Robotic Process Automation (RPA) Analyst\Developer to join our team to develop a series of RPA projects, you will be located in Budapest and will initially be working with local customers based at the Budapest site.

The team is in the stages of being established you will be working as part of the RPA team and will be responsible for developing a selected number of processes for automation.  You will be responsible for all aspects of development including reviewing business process design documents, developing automations scripts, testing solutions using RPA tools.

Roles and Responsibilities:

• Support technical development of RPA design processes
  • Oversee process mapping activities including review & approval of process mapping documents
  • Finalize process mapping document gaining agreement and approval from customers to ensure the technical solutions being developed will satisfy the needs of the business

• Development activities
  • Develop automation scripts in accordance with approved design documents using UiPath &\or PEGA RPA Products.
  • Conduct unit/integration/load testing
  • Lead development of test plans & support user acceptance testing (UAT).
  • Implement automations into production environments
  • Support Local Installation / configuration of RPA tools as required

• Provide RPA production support
  • Provide RPA break-fix support
  • Support maintenance of local region bot environment
  • Alignment with global infrastructure & RPA service providers

• Where required, support identification of opportunities for process automation with RPA (Robotic Process Automation) by working with Internal Business customers and demonstrating and showcasing the potential of RPA tools on identified processes
• Provide support for RPA tool functionality, usability, reliability & performance
• Ensure Project documentation is up to date and well maintained

Requirements:
ESSENTIAL

• Minimum 1 years experience working on business process automation (e.g. BPM)
• Experienced use of any automation tools\systems. Experience in VB writing scripts\macros etc within a commercial environment
• Analysis skills, process mapping\design (including review of process mapping documents)

PREFERED

• Previous development experience in other programing languages.
• Understand of RPA technologies and experience of UiPath and/or PEGA Automation would be a major advantage

EDUCATION PREFERED

• Batchelor’s degree
• Degree in Information Technology, or related technical subject

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary

Working hours:  40 hours / week

Way of application: Please apply via e-mail sent to: hroffice@ford.com