FORD KARRIER

Roles and responsibilities:

• Handle end to end processing of specific transactions and inquiries related to Customer Journeys to the organization due to their complexity and impact to customer experience
• Accurately respond to employee and management inquiries
• Respond to escalated questions; escalate more complex questions to Functional Supervisor for guidance/support
• Work with COE Specialists on a regular basis to resolve employee, People Leader and Union/Work Council Leader inquiries and concerns
• Accountable for increased integrity and accuracy in the timely response to customer inquiries, issues and/or transactions
• Adhere to relevant metrics to by functional area to track performance
• Responsible for promoting the customer experience and increased satisfaction through efficient and courteous service

Requirements:

• Associate’s degree is required in Communication, Human Resources, Business
• Administration or other related fields related to specific HR functional area
• Preferred Bachelor's degree
• Minimum 3+ of HR functional area experience
• Proven ability to deliver in a contact/service center or Shared Services for issue/inquiry resolution and transaction processing
• Demonstrated understanding of subject matter of own functional area
• Familiarity with HR policies, practices, and procedures related to designated area of functional expertise
• Strong analytical skillset with an ability to generate innovative and creative ideas as input to problem solving
• Performs analyses to highlight trends, process issues and potential solutions regarding a specific HR functional area, channelling these to the respective CoE through his/her manager and the Continuous Improvement Specialist
• Effective communication skills to work with employees at all levels to explain programs/policies and resolve problems
• Ability to work with customers and key stakeholders (e.g. COEs, HRBP) to identify problems and develop an approach for solutions
• Ability to work with confidential and sensitive material; able to work with a high degree of accuracy, often in time-critical situations
• Experience in coordinating and leading projects within Shared Services and ensuring these projects meet the overall strategic vision of the department

What we offer:

• Young and vibrant team
• Career opportunities: continuous challenges and great opportunities to grow
• Competitive salary + generous cafeteria

Working hours: 40 hours / week

Way of application:

Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:

• Guiding employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems
• Ensuring an excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
• Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
• Following even complex processes and paying attention to details to ensure data quality in HR systems
• Creating employment related documents that support the regulations of the country-specific legal environment
• Raising your hand if you need help from HR Business Partners to guarantee the best employee experience
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes

Requirements:

• Ability to identify unusual calling events or frequent customers issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
• Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness when dealing with dissatisfied customers
• Ability to work as a team member in a specialized area with a diverse audience
• Ability to remain flexible with staff scheduling changes and time zones
• Minimum 1 year of customer service, data processing or HR experience preferred
• Knowledge and understanding of various HR processes is an advantage
• Fully professional level of English knowledge both verbal and written is mandatory
• Fully professional language knowledge both verbal and written in one of the supported languages of either German OR French OR German and Turkish is desired

What we offer:

• Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
• Now you have a chance to create the footprint of the newest foundation of FordHR. Your ideas will always be welcome.
• You can support 10k+ employees for specific countries in Europe, Middle East or Africa
• We provide a competitive compensation package and a variety of cafeteria elements

Working hours: 40 hours / week

Way of application:

Should you be interested in the above position, please make sure you apply by sending your English CV to: pfemeacm@ford.com

Areas of responsibilities:

• Develop controlling related schedules and analysis (Actuals, Forecasts, Budget, etc.)
• Working in a small team reporting to the Finance Supervisor
• Control and prepare schedules relating to monthly reporting of expenses and revenues.
• Work on monthly closes, account reconciliations and forecasts.
• Analyze volumes, variable marketing incentives, fixed marketing expenses, operating expenses and other revenue account actuals to explain variances versus budget and forecasts.
• Assist in preparing the annual budget, business and operating plans.
• Prepare program approval papers along with the Fleet, Sales and Marketing teams.
• Provide general Financial support to other departments (both regular and ad hoc)
• Internal Control coordination
• Implement pricing proposals (dealer pricelists, invoicing system, dealer claims)
• Checking pricing proposals (incl. Promotional/Fleet activities)

Requirements:

• Business/Finance/Economics University Degree
• 0-3 years work experience in case of junior finance positions/ 3-5 years work experience in case of senior finance positions
• Fluency in English
• Good communication skills
• Excellent analytical skills
• Result-oriented, hard working with a pro-active 'can do' attitude
• Good understanding of balance sheet and income statement
• Strong IT skills, especially Excel

What we offer:

• Continuous challenges and great opportunities to grow
• Career opportunities
• Competitive salary
• Shuttle bus service between local train station and the office.

Working hours: 40 hours / week

Way of application:
Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:

• Developing and maintaining professional relationships with all levels of management and cross functional teams
• Meeting regularly with Senior Management to align on expectations and providing updates on ongoing activities relating to internal controls
• Providing professional support to the operational teams regarding compliance with Company Policies as well as on emerging risks and changes to the business
• Coordinating and / or performing the annual S-Ox self-assessment testing for the European functions and entities
• Leading the development and supporting the implementation of the corrective actions for the control deficiencies. Including clear and concise communication on root causes
• Supporting internal audits
• Participation in the consolidation the quarterly Certification and Representation Deck for Ford of Europe
• Participating in ad-hoc internal control related projects / initiatives & supporting departmental workstreams

Requirements:

• Degree in Finance Competency or College of Finance and Accountancy
• At least 2-4 years relevant working experience preferably at Multinational Organization
• Experience in auditing (internal or external) or internal control would be an advantage
• Fluent English (written and oral)
• Ability to travel within Europe (10-25%)
• Strong business acumen with functional and technical knowledge
• Strong interpersonal, negotiation and communication skills
• Ability to work independently
• Being a team player
• Professional qualification (ACCA / CIA / CRMA ) is an advantage

What we offer:

• Young and vibrant team with a great atmosphere
• Career opportunities: continuous challenges and exciting opportunities to grow
• Competitive salary + generous cafeteria
• Values & Culture where the people first
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application:
Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:

• Interact and support the local service organization in European markets and internal Ford departments with designing ad-hoc reports in aftersales reporting systems
• Gather data, assess, analyse and deeply understand the customer’s business needs
• Transferal of ad hoc analyses and MS Excel based reports into an automated reporting (via BI-Tool)
• Creation of ad hoc reports, including inquiries/data extraction from relational database (SQL statement)
• Support developments, system updates (e.g. WebFocus upgrade) incl. testing
• Provide Sell-Out data to Sales Planning team for Business Plan and Budget processes
• Contribution to different projects by doing analyses, reports, writing documentation
• Developing and implementing new internal processes
• Organizing training and workshops
• Access management

Requirements:

• Bachelor’s degree in Economics/Business or equivalent education
• Excellent written and oral communication skill both in English and Hungarian
• Experience in data analysis and modelling
• Practical SQL, VBA konwledge
• Expert-level knowledge in MS Office, Oracle SQL Developer, Teradata SQL Assistance, or in other analytical tools like Tableau, Alteryx, InfoAssist, Qlik View
• Innovative mindset and interest in challenges
• Fast learning ability
• Ability to manage clients’ needs with a deep business understanding in a multinational environment
• Interest in the automotive industry and customer support
• It is an advantage if you have 1-2 years of work experience in this field and if you can speak in other languages

What we offer:

• Young and vibrant team
• Responsibility, challenge, and appreciation of your skills and work
• Diverse, and challenging professional opportunities in the multination environment
• Competitive salary + generous cafeteria
• Career opportunities: continuous challenges and great opportunities to grow
• Training possibilities based on your needs and requirements
• Home office possibility
• Shuttle bus service between local train station and the office

Working hours: 40 hours / week

Way of application:
Should you be interested in the above position, please send your English CV to: hroffice@ford.com

Roles and responsibilities:

• You will be working with the German market as SPOC within the Variable Marketing area. Your main task will be to coordinate the Wing2Wing Variable Marketing program management from the idea until the program evaluation
• Understand your markets and the Ford Customer Service Division Marketing Central strategies and turn them into Marketing program ideas including financial analysis as well, to make sure we drive highest profitability possible
• Follow the aftersales trends and find opportunities, potential growing areas
• Set up objectives to the wide dealer network and analyse their sales data, even historical ones to influence sales growth
• Track daily performance from pre-defined reports which includes the sales figures on dealer level and consolidate them to national level as a follow-up of objective fulfilment
• Follow up your Variable Marketing programs you would need to calculate marketing bonus payments and forecast the figures on a monthly basis and occasionally build up reports in order to communicate the results efficiently
• Report key financials of the Variable Marketing programs on a monthly basis and make sure your market is fitting into their Marketing budget by respecting the tight deadlines
• Provide ad-hoc analysis as a respond to a market request such as gap analysis, dealer behaviour, sales trend, etc.

Requirements:

• Business/Finance/Economics University Degree
• Fluent English and German both written and spoken is a must
• Good communicator
• Stong business acumen coupled with commitment to quality
• Strong analytical skills (strong MS Excel skills are essential)
• Willing to help attitude with a good probelm-solving skill
• Ability to work with tight deadlines in international environment
• "Team Oriented", with the courage to "do the right thing" for the business
• Result-oriented, hard working with a pro-active 'can do' attitude

What we offer:

• Young and vibrant team
• Competitive salary + generous cafeteria
• Career opportunities: continuous challenges and exciting opportunities to grow
• Company shuttle bus between HÉV stations and the Szentendre office
• Training possibilities based on your needs and requirements
• Home office possibility
• Availability to travel within EU

Working hours: 40 hours / week

Way of application:
Should you be interested in the above position, please send your English CV to: hroffice@ford.com